Latest News Airport Transfer Heathrow 16 May 09
The Co-operative Travel has released a survey report claiming that airports in the UK are failing to meet customer expectations.
As the Department for Transport began a public consultation regarding the state of airports (Stansted Gatwick Luton) in Britain, the travel company polled 1,713 of its customers for their input.
The company is urging customers participate in its campaign that demands an improvement in standards before the consultation period ends on 1 June.
According to the poll, 65 per cent of airport customers are dissatisfied with baggage reclaim systems, 60 per cent are not happy with catering choices or quality and 58 per cent indicated that they were not satisfied with airport parking facilities.
Customers were asked the types of facilities they have seen at leading airports around the world that they would like to see available in Britain. Twenty-four-hour access to all airport facilities – including shops and restaurants - was the choice of 29 per cent of the respondents, followed by more comfortable rest and seating areas, which was chosen by 21 per cent of those polled. Better food outlets offering healthier and more affordable choices came in third, at 14 per cent.
“UK airports are failing to reach world class standards for customer service,” said the travel company’s retail distribution director, Trevor Davis.
He continued: “This is shown by our research and also by industry awards. For example, no UK airport made the top 10 in the Skytrax World Airport awards, which is collated from the responses of 8.2 million passenger questionnaires, or even the top three Europeann airport category.”
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